The importance of PR in a social media world

Hi everyone

As you may have heard, the excellent 'The Best Job in the World' campaign picked up the inaugural PR Gold Lion at Cannes last week.

It's a ground-breaking campaign for a number of reasons. Firstly, it wasn't won by a stand-alone PR shop, but by an integrated ad agency.

Secondly the campaign didn't fit neatly into any category but combined a range of marketing disciplines in an integrated effort. And finally the success of the campaign was driven as much by consumer buzz as by mainstream media.

In many ways this campaign highlighted why PR has become arguably the most important tool in making our brands famous in a globally connected, consumer driven, social media world.

So what can we as marketers learn from their success? Here's a few important lessons:

1. Accept that media is in every one's hands : To see the impact of the change in media landscape, you only need to take a look at what's happened with the influence of social media in the protests in Iran this last week. No longer can authoritarian governments (or brands) control the message anymore. It's in the people's hands now. Look at this fascinating overview by Clay Shirky about the new media landscape and its implications.

This social media power really hit home to me in the 'Best Job' campaign when I received video entries like this from my Thai friends, long before I heard about it from other media.

2. Let social media and other media to feed off each other: But that's not to say that we should forget about the influence and importance of 'mainstream media'. Major newspapers, blogs, twitter feeds and cable news all live side by side and play a role in getting the message out. In many cases the influential bloggers are also journalists, or the mainstream news site is getting its updates from Twitter.

'The Best Job in the World' created the virtuous circle of online feeding offline PR (Osama Bin Laden video entry), and offline news reports feeding online entries (News reports of competition).

What is important in this environment is that we have a plan to cover all media to allow this cross fertilisation and spreading of the message. Given this, It was worrying to read in Asia this week that many APAC PRs are ignoring bloggers. In a social media world, where Twitter can have as big an influence as CNN, that's a major mistake.

3. Embrace a human idea to generate buzz: The fact that people could create video applications for "The Best Job in the World' meant that the core idea for the campaign was also the main way of spreading the news around the web. Creating consumer buzz is not just a media choice, it's a creative choice. And that means now more than ever, your idea has not only got to be newsworthy for big media but also interesting enough and 'human enough' for everyone to want get involved.

At the heart of the success of the 'The Best Job' campaign was NOT the fact that it's Queensland, but that everyone dreams of a job on a tropical island getting paid to relax and have fun. Without understanding this human truth, the best use of social media ever would not have helped this campaign.

Many tourist organisations will rush to replicate this success, but most will fail for one simple reason. They will rush to push their brand first and forget about the very motivation people travel in the first place. They do it for themselves.

Cheers, Rob

Feel free to add comments below, or for further questions or advice contact me at rob.h@th.arcww.com

End of the Lion?

Hi everyone

This week is the Cannes International Advertising festival, the pinnacle of global advertising and marketing award shows.

And it's interesting to note that the festival, this year more than any other, is under attack. This is typified by Bob Garfield's article this week saying that Cannes no longer matters. In typical Garfield style he's a bit over the top, but he does make some important points.

In an age where advertising and marketing is undergoing a massive revolution, many award shows are simply not keeping pace with these changes. Actually they are trying to evolve, and Cannes more than many others. But they are definitely behind the times.

And the fact is they need to change because award shows should still matter. Because the best in the industry still needs to be acknowledged. Because these creative campaigns, which has been proven time and again, drive disproportional sales success for our clients. And because they light the way for the rest of the industry on how we can improve and do great work.

But to keep that flame alive, to save the lion, I think we need to start to evolve shows to better reflect the changing environment of the times. Here's my thoughts on how:

- Change categories: Yes, separate categories have already been created for digital and integrated work, but there are simply not enough of them. So much great integrated work is confined to so few categories. Print and film are still dominant in most awards, yet they are becoming less relevant in the real world. This must change.

- Change Judges: While of course some of the greatest advertising minds in the world are the judges, I don't believe there is enough young and integrated minds also involved in the judging panels. Most award shows still venerate the old school of marketing and these judges are, no matter how esteemed, part of this school. Judging needs a radical shake up.

- Outside Influence: One way would be to invite non-industry judges and clients into the process. Already we are increasingly influenced by areas such as fashion, design, computer animation, etc.. so why not bring their insights into the process? And why not include major global clients, with an understanding of creative effectiveness, for their input as well. Yes we want to be judged by our peers, but I think the idea of who these peers are needs an overhaul.

- People Power: I think one way to make the awards relevant again is to open up the festival to the people, to our global customers. Yes the awards are about peer recognition - but there is a perception we are out of touch. Introducing a series of 'people's choice' awards alongside the main awards, and a global campaign to introduce this concept, will bring some much needed PR and relevance back to the show.

Ok, that's my view. Now let's look at some great work. I've chosen 5 campaigns, highlighted from 50 shown at last week's Leo Burnett Cannes Predictions, which I think show the best of what we can be and hopefully will win at the show. Watch all the You Tube campaign presentations below:

1. Whopper Sacrifice: For me this was the campaign of the year, a great way to show a love of the burger and have some cheeky fun with your friends. The fact it got shut down made it even more powerful in terms of positive PR.

2. Oasis Street Launch: A wonderful approach to launching music for the people, by the people. Watching this actually made me buy my first Oasis album in 10 years.

3. Share our Billboard: A brilliantly simple idea to involve people in the brand, offline, and made possible online. And it does what all great campaigns do - it sells.

4. Best Job in the World: The most buzzable campaign of the year, a great example of giving the tools to people and enabling them to sell the story.

5. Obama for America: Perhaps the greatest integrated campaign ever created, a landmark in political advertising that will set the scene for similar campaigns from now on.

What's your favorite?

Cheers, Rob

Feel free to add comments below, or for further questions or advice contact me at rob.h@th.arcww.com

Don't make an ad, create a movement

Hi everyone

Recently there's been some different integrated digital work that stands out because it's communicating more than a product benefit, it's creating a cultural movement.

Below are major examples of this from brands like Coke, HP, Doritos, Dove, Microsoft and Virgin.

Why are more brands getting involved? Well as Carlos Ricardo notes here talking about the Doritos campaign, when a brand creates a a cultural movement "it plays a strategically important role as an enabaler in bringing a memorable experience to consumers. And that message (if done right) is a spark that can transform into something very big."

Yes, we must ensure that the 'cause' is relevant to the brand - even if this link is just the irreverence or fun of the product - but we should also remember that this relevance doesn't just have to be to about corporate or social responsibility.

A movement is simply something real that a customer can care about, take ownership of, share with others and feel a part of the solution. Whether that's saving the planet or saving slow dancing - every brand can find a movement that is right for their audience. Here at Leo Burnett we call it creating ACTS, not just ads. Here are just a few:

Types of Movements:

1. A fun movement: Doritos created a movement shown here that connected with something authentic and real that their young digital audience related to. Bring back slow dancing!

2. An educational movement: McAfee software decided people would love to understand how hacking works and created a great movement to stop H*Commerce.

3, A fantasy movement: To launch Halo 3 last year Microsoft created a wonderful story and memorial to the chracter from the vidoe game, Master Chief, called'Believe'. It helped create the biggest entertainment launch in history.

4. A real memorial movement: Back to reality, this new campaign for Victoria Bitter (beer) created a movement about remembering, and raising a glass to, Australia's war dead. Watch the TVC and see the website and campaign review here.

5. A social progression movement: Dove is famous for its campaigns about changing attitudes to beauty, which everyone has seen, but worth looking at this one again.

6. An environmental movement: Following on from our Sydney office's effort with Earth Hour, our colleagues in Singapore have teamed up with our client HP to create a movement about saving power and the planet, just by turning off your PC. Visit https://h30470.www3.hp.com/

7. A celebration movement : In China we created a movement around celebrating the Chinese New Year with people you love, in First Coke of the Year.

8. A whacky movement: Virgin mobile (who else) created this hilarious and silly movement to 'stop wrong music' with apologies from past artists who created some pretty bad music.

There are so many movements to create that can connect with our customers. Any others you care to share?

Cheers, Rob

Feel free to add comments below, or for further questions or advice contact me at rob.h@th.arcww.com

Keeping up with the digital revolution

Hi everyone

Every generation thinks they are at the crossroads of history, that the changes going on NOW are the most important ever. I guess our present generation is no different.

But it would be hard to think of another era when so many changes were happening in the marketing landscape all at once.

And of course it's our job to try and keep up with how these changes that are effecting our customers and our brands, both in Thailand and around the world.

But how do we manage this tsunami of new marketing information, and make sense of it for our particular needs?

I am often asked - how do you keep up? And while it isn't easy, it's vital to find a way to understand and utilise all these developments. In providing these information sources though, I'd suggest 3 things to help to tailor this approach to suit your own particular needs:

1. Commit to learning: Accept that part of our jobs must be to learn more from others. The nature of our work these days means we are all time poor, but my theory is we should invest at least 30 minutes a day to updating ourselves on new learning. We need fuel for ideas, and food for inspiration, not just from within our company but also from beyond our own walls.

2. A starting point: Take these sources below as the beginning of finding out where right information is for you. Then tailor them to your particular client or industry or product. Whatever industry you are in there is a wealth of important, practical and up to date information that is ideal for you.

3. Get involved: While we can read all we want about Twitter or Facebook or gaming or iPhone apps - there is no substitute for actual experience. My best advice is just to jump in and start using all these technologies - they are easier than you think and it's only through their use that we truly understand their power and their limitations. And you'll be better informed about the marketing decisions you make.

With that in mind, here's my digital marketing resource list:

Marketing News: You can visit these sites or better yet sign up for the e-newsletters sent to your email. Just don't overdo it and skim read for what's important.
- Digital Advertising Age: http://adage.com/digital/ Sign up for the daily newsletter to keep track of things on a industry wide scale. Good for big issues, if a bit US-centric
- Click Z News: http://www.clickz.com/news Sign up for a range of industry news letters, depending on your interest. This is a bit more technical so good for the geeks amongst your team.
- Media Asia: http://www.brandrepublic.asia/Media/: More for advertising and marketing industry news across Asia, including Thailand. Sign up for e-newsletter
- Positioning (Thailand) http://www.positioningmag.com/: One of the local Thai marketing mags that does a reasonable job of keeping up with digital. Review this weekly for updates.

Marketing Research: Keep track of all the latest in digital marketing research so your insights remain fresh
- Emarketer Daily: http://www.emarketer.com/Welcome.aspx: Sign up to daily news or review the web site for the latest research
- Synnovate: http://www.synovate.com/ I personally find Synnovate's observations and insights on Asia invaluable, in particular their yearly digital review

Marketing Presentations: Rather than just read, sometimes it's more engaging to watch and learn
- Slideshare: http://www.slideshare.net/: This awesome site lets you search just about any subject for presentations on all industries. Highly useful, try it
- TED: http://www.ted.com/ Riveting talks by interesting people, there is no better place for watching great digital marketing presentations
- You Tube http://www.youtube.com/ : Still the best source for finding archive of past great campaigns and current case studies

Marketing Campaigns/Insights: To be truly inspired we need to keep track of ideas that are happening now
- Contagious: http://www.contagiousmagazine.com/: get the weekly newspaper and the best, by far in my opinion, insight into what is happening in terms of global digital/integrated campaigns
- PSFK: http://www.psfk.com/: More trends than campaigns but very interesting look at what is hot and not, across many different fields
- Award Sites: http://www.webbyawards.com/ : Keep an eye out on award sites to see the latest and greatest examples of work

- Digital Thinking: http://www.wired.com/: An old favourite, for some understanding on why these changes are happening and the latest geek viewpoint

Blog Sites: Find a blogger that's right for your industry and that you like and trust. It may take time but usually very practical and personal insights and you can interact with the author to learn even more. Here's two I like, but do yourself a favour and Google "Best xxx Blogs 2009" or check out lists like this. Also click on my profile and you'll see 6 other blogs I follow.
- Viral Blog http://www.viralblog.com/: Updates on trends and inspiration for digital marketing
- Seth's Blog http://sethgodin.typepad.com/ Straight forward opinions by a straight forward thinker

Twitter Feeds: Twitter is a fantastic new way of getting a ongoing dose of marketing insight, if you take the time to track down people worth following. Here's your task now - sign up for Twitter, then use Twitter Search for 'digital marketing' and see where it takes you. Get involved and give it time, it will be worth the effort.

Any of other digital marketing resources you'd care to share?

Cheers, Rob

Feel free to add comments below, or for further questions or advice contact me at rob.h@th.arcww.com